Knitwear Royal Merino

Payments

The shopping on salvatorepiccolo.com is always protected thanks to the use of secure and certified server and thanks to the use of advanced systems of codification (SSL).

The ordering must be paid by the main credit cards or by Paypal.

When the ordering is completed, an authorization of payment will be required automatically to control the validity of the card and the availability of funds. The payment will take place only at the moment of the sending that will be notified by e-mail.

Shipments

The shipment is free for the minimum orders of 500 euros.
For the shipment in Italy the cost is 7 euros, the delivery will happen within 1-2 working days.

For the shipment in the European community the costs are 25 euros, the delivery will happen within 2- 3 working days.

For Usa, Canada and Extra European countries (Belarus, Norway, Macedonia, Switzerland, Turkey, Ukaraine) the shipment costs are 25 euros, the delivery will happen within 3-4 working days.

For the other areas (Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Bahrain, Barbados, Brasil, Brunei, Chile, Republic of China, Colombia, SouthKorea, CostaRica, The Dominica nRepublic, Ecuador, Egypt, The United Arab Emirates, Fiji, Philippines, Jamaica, Japan, Hong Kong, India, Indonesia, Kuwait, Malaysia, Martinica, South Africa, Thailand, Taiwan) the shipment costs are 30 euros, the delivery will happen within 4-6 working days.

At the time of purchase you will able to choose the different shipments for your order. We will send you the tracking number of the courier to email. You will be able to control the shipment on the page. Follow your order.

The courier usually delivers from 9 to 18, from Monday to Friday, and he requires a sign at the delivery. In the case in which there isn’t anyone to withdraw the order, he will leave a notice and a number to contact.

Returns and refunds

– Before doing the return it’s necessary the authorization of Small Napoli s.r.l.
– To demand the authorization it’s necessary to send a mail to orders@salvatorepiccolo.com within fourteen days to the receiving of the goods, with the codes of the products or the number of the ordering. If it’s a total return, it’s necessary to specify the request of a change or of a refund.
– After the request, Small Napoli s.r.l will send to the customer a mail with the instructions.
– The costs of the return are at customer’s charge, during the sending the company hasn’t got any responsabilities for theft, for damage or loss of products.

For the returns it’s necessary that:

• Products are intact with their tags, their accessories and their packs. If not they aren’t accepted
• The return must be within fourteen days to the receiving of the goods
• The goods must be sent within fourteen days to the authorization of the return
• The return can be sent only from the country of the delivery
• The products must be bought only on salvatorepiccolo.com and not in his stores or in his boutique

If you must return a gift, you can contact the person that sent it to you or our Customer Service.

If the goods are defective you can contact the company at the mail address info@salvatorepiccolo.com or at the phone number (0039) 081 764 1505